Return & Exchange Policy

1. Returns

We currently do not accept returns for our products.

Returns are not accepted for:

• Change of mind
• Personal preference
• Incorrect product selection
• Ordering the wrong quantity
• Products that have been used or opened
• Customized or personalized products
• Made-to-order products
• Bulk orders

We therefore encourage customers to review the product details, quantity and requirements carefully before confirming an order.

2. Exchanges

We currently do not offer product exchanges.

As our candles are handcrafted and may be prepared specifically for individual orders, we are unable to accept exchanges based on preference, design or change of mind.

3. Damaged or Incorrect Orders

We take great care when preparing and packaging every order. However, candles are delicate products and may occasionally be affected during transit.

If your order:

• Arrives damaged
• Contains a defective product
• Contains the wrong product
• Is missing an item from the confirmed order

please contact us as soon as possible after delivery.

Please provide:

• Your order/enquiry details
• Clear photographs of the package
• Clear photographs/videos of the damaged or incorrect product
• Any other information requested by our team

We will review the issue and, where appropriate, discuss a suitable resolution such as a replacement or other resolution.

4. Customized & Personalized Orders

Customized, personalized and made-to-order products are non-returnable and non-exchangeable.

Before confirming a customized order, we recommend discussing the product design, quantity, fragrance, colour, packaging and other requirements with our team.

5. Bulk Orders

Bulk and corporate orders are prepared according to the requirements discussed and confirmed with the customer.

Because these orders may involve specific quantities, packaging or customization, bulk orders are non-returnable and non-exchangeable, except where the products received are incorrect or arrive damaged/defective.

6. Order Confirmation

At present, Maelora By Misha accepts order enquiries through WhatsApp.

Adding products to the website cart and sending an enquiry through WhatsApp does not constitute a confirmed order.

The final order, quantity, customization, availability, shipping charges and payment details will be confirmed with the customer before the order is finalized.

7. Shipping Damage

Customers are requested to inspect the package and products promptly after delivery.

If a product appears to have been damaged during transit, please contact us promptly with photographs/videos so that we can review the matter and assist accordingly.

8. Contact Us

For any questions regarding an order, damaged product or order requirements, please contact Maelora By Misha through our official WhatsApp contact or the contact details provided on our website.